ANSWERS TO YOUR QUESTIONS:
How long do custom orders take?
Typically 6-8 weeks from the time a project begins.
Note: If you need your project completed sooner, please let us know and we will do our best to accommodate.
All projects are divided into two payments.
Once you receive your official quote, a 50% deposit is required to officially begin.
Once the project is completed, the other 50% is due just prior to shipment. You will receive a pictures of the final product prior to shipment.
Unfortunately we cannot offer longer payment plans at this time.
Do you ship internationally?
Important: You will be required to pay duties and import taxes when your jewelry arrives in your country. Please calculate this amount before proceeding with your project the amount varies depending on where you live.
When we ship, we declare the full value amount on all international shipments. Please do not ask us to declare a lesser amount. Thanks for understanding.
All custom jewelry projects are made to order and are therefore non-refundable.
Modern Goldsmith warranties each piece of jewelry created. This means we will fully cover any defects in the design or issues that may arise due to fault of our own.
Note: The warranty does not cover normal wear and tear. We love taking care of our jewelry creations, so if you have any issue at all, please let us know!
Can you take a video of my project?
Unfortunately I am not able to guarantee a video for every project that I do. I wish I could, but videos greatly interfere with the normal shop workflow and take an incredible amount of time to edit. I will keep releasing videos as I can.
Can you do other types of custom projects like mothers rings, wedding bands, earrings, etc?
I will be expanding my custom project scope in the future, but as of right now I am only focusing on engagement rings and restyle projects.
The exception to this is if you are an engagement ring client who needs wedding bands. Then you can contact me through our previous correspondence. Thanks!